CLAS in the Workforce - Cultural and Linguistically Appropriate Services in Health Care

The CLAS Toolkit for Small and Solo Practice Providers

The National Standards for Culturally and Linguistically Appropriate Services in Health (the National CLAS Standards, or, just CLAS), were created to advance health equity and help eliminate health disparities by providing a blueprint for health and healthcare organizations to:

(Principle Standard) Provide care that is optimized for all people and populations and doesn’t lose effectiveness.

Workforce (At all levels): Have a diverse, representative workforce - from governance and leadership to staff on the ground - that promotes CLAS, cares about CLAS, and continually educates itself on CLAS.

Communication: Provide high quality in-language assistance and materials, from interpreters to written and auditory materials, tuned to all patients, and make sure patients are informed that this assistance is readily available.

Internal Engagement, Improvement and Accountability: Establish in-house CLAS goals and make them align with existing improvement efforts, using collected population data to monitor progress.

External Engagement Improvement and Accountability: Assess community needs and tune the CLAS improvements accordingly, give the community itself a voice in these efforts, create a resolution process that speaks to the community when things go wrong, and talk with the public about CLAS efforts.

This presentation explains the NCAPIP project on CLAS and how it helps raise awareness of CLAS among providers, as well as offering tools and resources to help them utilize CLAS and achieve recognition for the culturally and linguistically appropriate services they are already rendering.

Download the presentation: National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care and the Medical Community (PDF 5.3 MB)